The personal information we collect may include the following:
• mailing or street address
• email address
• social media information
• telephone number and other contact detail
• date of birth
• credit card information
• information about your business or personal circumstances
• information in connection with client surveys, questionnaires and promotions
• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information
• information about third parties
• any other information provided by you to us via this Platform, our website or our online presence, or otherwise required by us or provided by you.
We may collect personal information either directly from you, or from third parties, including where you: • contact us through our website or other 3rd party tools; • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Instagram, Facebook or Twitter) or otherwise; • interact with our website, social applications, services, content and advertising; and • invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website, online education platform, mobile app or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on our website or other websites you visit. If you do not wish for information to be stored as a cookie, you can disable cookies in your web browser.
We collect and use personal information for the following purposes: • to provide services or information to you; • for record keeping and administrative purposes; • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you; • to improve and optimise our service offering and customer experience; • to comply with our legal obligations, resolve disputes or to enforce our agreements with third parties to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided in such materials (e.g. an unsubscribe link); • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and • to consider an application of employment from you. We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
Our website may contain links to other products. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe. Where you are a resident of the European Union and the GDPR applies to your personal information, you have the right to make a ‘subject access request’ or ‘SAR’ being a request for a copy of your personal data held by us. Where we do hold such data about you we will provide you with a copy of that data. Where you request us to e-mail the information to you, this will be in a commonly used machine-readable file. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to.